Bitstrike Casino Privacy Policy

Information We Collect

When you set up an account, we collect personal information such as your name, email address, phone number, date of birth, and home address. We also record payment details, your transaction history, and gameplay activity to handle your requests and keep our records up to date.

We automatically gather technical details such as your IP address, browser type, device information, and how you use the website. This enables us to enhance our services and identify potential security concerns.

How We Use Your Information

We use your personal data to confirm your identity, handle transactions, and offer customer support. This information also helps us meet legal obligations and protect against fraud or money laundering.

We may provide you with updates about your account, special offers, and service notifications. You can opt out of marketing messages at any time via your account settings or email preferences.

Your gameplay data enables us to enhance our platform and tailor your experience. We review usage trends to recommend suitable games and features.

Data Security

Your information is safeguarded with industry-standard encryption protocols, including TLS 1.2 or above. All sensitive data is securely encrypted both while being transmitted and when stored.

Our systems are routinely checked and updated for security. Access to personal information is limited to authorised staff members, all of whom are required to maintain confidentiality.

We keep a close watch on our platform at all times for any unusual activity or unauthorised access attempts. Should we identify a security issue, we will inform affected users without delay.

Data Sharing

We do not sell or rent your personal information to third parties. We share data only when required to deliver our services or meet legal obligations.

We partner with reputable payment providers to process transactions securely. These partners are given access solely to the information necessary to carry out their services.

Government authorities may request user data as part of official investigations. We cooperate with legitimate requests while safeguarding your rights as much as possible.

Your Rights

You can access, update, or remove your personal information at any time. Please contact our support team if you wish to manage your details.

You may request a copy of all the data we hold about you. We will supply this information in an accessible format within 30 days.

You have the right to object to specific ways your data is processed or ask us to limit how your information is used. We will respect these requests unless there are valid reasons for us to continue processing your data.

If you decide to close your account, we will remove your personal information once all outstanding transactions are settled and any necessary retention periods have been observed.

Cookies and Tracking

We use cookies to remember your preferences, keep your session active, and analyse how the website performs. Essential cookies are required for the site to work correctly.

Analytics cookies allow us to see how visitors use our platform. This insight helps us enhance site navigation and features for a better experience.

You can adjust your cookie preferences at any time via your browser settings. Please note that turning off certain cookies may impact how the site works.

Third-Party Services

We use third-party analytics and marketing tools to enhance our services. These providers operate in accordance with their own privacy policies.

Our website may include links to external sites. We are not responsible for the privacy practices of these third-party websites.

Data Retention

We retain your personal information for as long as your account is active. After you close your account, some records are kept in order to meet legal and regulatory obligations.

Transaction records are kept for seven years in line with anti-money laundering guidelines. Your gaming history is maintained as required by licensing standards.

International Transfers

Your data may be transferred to servers outside your country of residence. We apply suitable safeguards to ensure your information remains protected during these transfers.

We adhere to relevant data protection laws, no matter where your information is handled.

Children's Privacy

Our services are designed for those aged 18 and over. We do not knowingly collect personal details from anyone under the age of 18.

If we find that a minor has supplied personal details, we will promptly remove this information and close the account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If any significant updates are made, we will let you know by email or through an announcement on our website.

The date of the most recent update is shown at the top of this policy. We recommend checking it regularly to stay up to date on how your information is protected.